Terms of use

1. Who you are contracting with

The ColdRun platform is operated by Snowffusion Foods, a sole proprietorship. "ColdRun", "we" and "us" mean that operator. "You" means whoever uses the platform, whether booking transport or carrying it.

Using ColdRun means accepting these terms and the privacy notice. If you are accepting on behalf of a company, you are confirming you may bind it. These terms are dated 30 August 2026 and replace anything published earlier.

2. What ColdRun is, and is not

ColdRun is a technology marketplace. We do not own vehicles or cold storage, and we do not employ drivers. Every shipment is carried by an independent, verified transport partner.

We connect a business needing refrigerated transport with independent transport providers, carry information between them, and record what was agreed. That is the whole of our role.

The contract of carriage is between the customer and the transport partner. We are not a carrier, not a freight forwarder, not a common carrier under the Carriage by Road Act, and not a party to that contract. We do not take custody of goods at any point.

3. Accounts

You must be a business, be at least eighteen, and give accurate details. You are responsible for what happens under your account and for keeping your sign-in secure.

Transport partners must complete verification before receiving work. We may suspend or close an account where documents prove false, where goods are handled outside the agreed temperature range, where a party repeatedly fails to honour bookings, or where these terms are broken.

4. Requirements, quotes and bookings

A shipment requirement is a request for prices, not an order. No vehicle is reserved and nobody is committed until you accept a specific quote.

A quote is an offer by that transport partner, on the terms it states — tolls, loading, unloading, waiting charges, transit time — and it lapses on the date shown. Accepting it forms a contract of carriage between you and that partner at that price, and creates a booking recording it.

Your pickup and delivery addresses and contact numbers reach the partner at that point, and not before.

5. Verification, and what it means

Partners submit business and vehicle documents, which a person reviews before the account is approved. Verification means the documents supplied appear valid and consistent, and that insurance, fitness and PUC dates were recorded. A vehicle whose insurance or fitness has lapsed is not offered new work.

Verification is not a warranty of performance on any shipment, a guarantee of a partner's solvency, or an assurance your goods will arrive intact. It reduces the risk of dealing with a stranger. It does not remove it.

6. What you pay, and to whom

The price is in two parts, and they are paid to two different people. This is the arrangement, not an administrative detail.

• The booking advance — our platform fee, plus GST on it — is paid to ColdRun online when you confirm the booking. That is what you are buying from us: the introduction, the matching, the record and the support.
• The freight is paid by you directly to the transport partner, in cash, by UPI or however you agree with them. ColdRun does not collect it, hold it, or pass it on.

Both figures are shown before you confirm, and both are recorded against the booking at the fee arrangement in force at that moment. We do not re-price a booking afterwards.

GST is charged on our platform fee at the prevailing rate and shown on the invoice we issue. Any tax on the freight is a matter between you and the transport partner.

7. Cancellation and refunds

You may cancel a booking from your dashboard. What happens to the advance depends on how far the trip has gone.

• Cancelled before the vehicle is dispatched: the advance is refunded in full to the original payment method, normally within five to seven working days.
• Cancelled once the trip is under way — in transit or later: the advance is not refunded, because the service we charge for has been delivered.
• Freight is not ours to refund. Anything already paid to the partner is settled with them directly.

Where a partner cancels on you, or fails to arrive, tell us. We will help you re-book and refund the advance where the trip never started.

8. Goods, loss and damage

Responsibility for goods in transit rests with the transport partner carrying them, on the terms agreed between you. A claim for loss, damage, spoilage or delay lies against that partner, not against ColdRun.

Insure your consignment for its value. Refrigerated cargo can be worth many times the freight, and a transporter's liability is generally far smaller than the goods.

Temperature readings are shown only where the assigned vehicle has the hardware fitted. Where it does not, the platform says so rather than implying monitoring that is not happening. Readings are recorded for information; they are not a warranty of condition on arrival.

You must not ship anything unlawful, hazardous, undeclared, or outside the temperature range you stated.

9. What we are liable for

We are liable for the service we actually provide: running the platform, matching honestly, recording the booking accurately, and handling your money for the advance correctly. Where we fail at that, our total liability to you for any booking is limited to the platform fee you paid us on it.

We are not liable for the acts or omissions of a transport partner, for loss or damage to goods, for delay, for spoilage, or for indirect or consequential loss including lost profit or lost business — and no term here limits any liability that Indian law does not permit us to limit.

The platform is provided as it is. We do not promise it will be uninterrupted or error-free, though we would rather it were.

10. Going around the platform

Contact details, addresses, OTPs and documents are shared to complete the booked trip, and for nothing else.

Using a ColdRun introduction to move the same shipment, a replacement for it, or repeat work outside the platform is misuse. Where it happens we may hold settlement, restrict quoting, or suspend the account.

11. Your data

How we handle personal data is set out in the privacy notice, which forms part of these terms. It names a grievance officer, states how long we keep things, and explains how to have your data corrected or erased.

12. Changes

We may change these terms. The date at the top changes with them, and where a change materially affects you we will tell registered accounts by email rather than rely on you noticing. Continuing to use ColdRun after that is acceptance.

13. Governing law

These terms are governed by the laws of India, and the courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute arising from them.

Before going to court, please raise it with us — coldrun@gmail.com or +91 96243 94297. Most things are faster to fix than to argue about.