Terms of use
How ColdRun operates, and what each party is responsible for.
These are operating principles, not a finished legal agreement.
A binding terms-of-service document for an Indian logistics marketplace needs to be drafted and reviewed by a lawyer, covering liability for goods in transit, insurance, indemnities, the platform's role under the Consumer Protection (E-Commerce) Rules, and GST treatment. What follows describes how the platform actually behaves. It is published so nobody is misled about the arrangement, and it must be replaced before ColdRun trades commercially.
1. What ColdRun is
ColdRun is a technology marketplace. We do not own vehicles or cold storage, and we do not employ drivers. Every shipment is carried by an independent, verified transport partner.
The platform's role is to connect a business that needs refrigerated transport with independent transport providers, to carry information between them, and to record what was agreed. The contract of carriage is between the customer and the transport partner.
2. Quotes and bookings
A shipment requirement is a request for prices, not an order. No vehicle is reserved and no partner is committed until the customer accepts a specific quote.
Accepting a quote creates a booking with that partner at the price shown, valid on the terms stated in the quote — including whether tolls, loading and unloading are included, and any waiting charges.
3. Verification
Transport partners submit business and vehicle documents which are reviewed before their account is approved. Verification confirms that the documents supplied appear valid and consistent. It is not a guarantee of a partner's performance on any individual shipment.
Vehicles whose insurance or fitness certification has expired are not offered new work through the platform.
4. Temperature
Customers state the temperature range their goods require. Matching only offers a requirement to vehicles whose declared capability covers that whole range.
Live temperature readings are shown only where the assigned vehicle has compatible hardware fitted. Where it does not, the platform states this rather than implying monitoring is in place.
5. Pricing and platform fees
The transport partner sets their freight. ColdRun records that freight and adds its platform fee to the booking economics shown to the customer.
The platform fee remains due for every booking created through ColdRun, even where operational freight collection is handled directly between the customer and the transport partner under the agreed booking.
The fee arrangement in force is recorded against each booking at the time it is made, and is not changed retrospectively.
6. Goods, liability and insurance
Responsibility for goods in transit rests with the transport partner carrying them, subject to the arrangements between them and the customer. Customers should satisfy themselves about insurance cover for the value of their consignment.
This section in particular requires legal drafting before ColdRun operates commercially.
7. Conduct
Customer, driver and transporter contact details may be masked, delayed or routed through ColdRun. Booking contact information, site addresses, OTPs and documents are shared only to complete the booked trip.
Using a ColdRun introduction, booking record or contact detail to move the same shipment, a replacement shipment or repeat work outside the platform is misuse of the service.
ColdRun may require pickup and delivery OTP confirmation, retain the booking trail, hold settlement, restrict quoting or suspend accounts where a party attempts to bypass the platform.
Accounts may be suspended where documents are found to be false, where goods are handled outside the agreed temperature range, or where a party repeatedly fails to honour bookings.
8. Changes
These terms will be replaced by a reviewed legal document. Material changes will be notified to registered accounts.