Support
Getting help
Call or write to us directly, or raise it through your account so whoever picks it up can already see the booking, the partner, the status history and the proof of delivery.
About a shipment
Attach the booking and we can see everything about it — who is carrying it, where it has got to, and what has been recorded against it.
Before you have an account
Most questions about how ColdRun works are answered on the how it works page, including what verification involves and why quotes come before bookings.
Reach us directly
For anything tied to a live shipment, raising it from your account gets it in front of someone who can already see the booking, the partner and the status history — usually faster than starting from scratch on a call.