Support
Getting help
Support runs through your account rather than a general inbox, so whoever picks up your query can already see the booking, the partner, the status history and the proof of delivery.
About a shipment
Attach the booking and we can see everything about it — who is carrying it, where it has got to, and what has been recorded against it.
Before you have an account
Most questions about how ColdRun works are answered on the how it works page, including what verification involves and why quotes come before bookings.
A note on contact details. ColdRun does not publish a support phone number or email on this page yet, because publishing one nobody is monitoring is worse than not publishing one at all. Queries raised from inside an account are logged, tracked and answered. Create an account to raise one.